Privacy Policy

Potion does not add advertising or analytics tools. External fonts and media services receive data when your browser connects to them; see the third-party section below.

What we collect

When you sign up

What you choose to add

All of these are optional and you can clear them from Settings.

What you create in the app

When you contact us or report something

The support form sends your name, email address and message. In-app reports send the account or content being reported, the reason and any details you enter. We use these to respond to requests and investigate reports. Include only information needed to explain the issue.

Technical

Two things worth being clear about

Encrypted messaging applies to messages sent through the updated service. In that version, new message text, edits, shared-post references, captions, voice notes and attachments are encrypted in your browser before upload. The server stores encrypted content. This requires the updated app and server; this policy alone does not confirm that the update is active.

Older messages and uploads are not retroactively encrypted. Content sent through the older service can be readable by the server operator. Public posts, call records, reactions, read receipts, participants, timestamps and sizes are outside message encryption. Live call media is separate from this messaging feature.

Encrypted messaging does not protect against someone accessing your unlocked device or compromising your browser. If a messaging identity is compromised, earlier conversations may also be exposed. Signing in can restore an identity that has been backed up. After a password reset, you may need an original device; if no device retains the identity and the old password is unavailable, old encrypted messages may be unrecoverable.

Calls connect your device directly to the other person's. That's how voice, video and screen sharing stay fast. It also means the two devices exchange IP addresses to find each other, so the person you're on a call with can potentially learn your approximate location from it. If the direct connection fails, the call falls back to a relay server run by a third party. Only accept calls from people you're comfortable with you can only be called by friends, which is why.

Who else touches your data

These services help run Potion or provide content you open. External services have their own privacy practices; loading their resources shares connection information such as your IP address.

Country flags are served with the website. Embedded media services may use cookies or similar storage under their own policies. See our Cookie Policy for more detail.

What's public and what isn't

Deleting things

You can delete messages and posts in the app and request account deletion from Settings. Removing content from view should not be treated as confirmation that every associated file, log or backup has been erased. Contact support if you need a specific uploaded file removed.

Deletion cannot remove copies other people have saved. Older unencrypted uploads and public images may remain accessible to someone with their URL while the stored file exists. New encrypted message attachments require the corresponding decryption key to read.

How long we keep things

We store account data and content to provide the service, and support messages and reports to handle requests and abuse. Retention can differ for active content, uploaded files, logs and backups; we do not promise one deletion deadline for all of them. Contact support for details about specific data. Verification and password reset links have limited validity; request a new link if one has expired.

Your choices

Security

Traffic runs over HTTPS. Login credentials are protected as described above. Sessions use tokens; you may need to sign in again when a token expires or is invalidated. Message encryption adds protection within the limits explained above. No service can promise it won't be breached.

Under-18s

Potion is not for people under 18. If we find out an account belongs to someone younger, we delete it. If you think a minor has an account here, tell us through the support form.

Changes

We'll update the date at the top of this page whenever this changes, and say something in the app if it's significant.